FAQ’s

Wedding FAQsWhen should I start looking for my dress?

Most people start looking for their wedding dress a year in advance of their function date. This gives the customer chance to look around and decide on the best style for them in a relaxed manner. Delivery of a new dress is 3-6 months, depending on the Designer, but most take 5-6 months.   Any alterations to your dress start two months before the wedding date, so an minimum eight month lead time is required.

I don’t have the ordering time for a new dress, what can I do?

Some of our Designers hold stock or can fast-track orders for a fee, so please still come and visit us if you are below the standard ordering time. We keep 170-200 dresses in stock at any one time, so there are always plenty of styles to chose from.

How many people can I bring to the appointment with me?

We advise you bring a maximum of three people on your first appointment. Too many opinions can often confuse a bride. If you find your dream dress you are welcome to show your bridesmaids and other guests on another appointment.

We don’t have communal changing areas and each bride has their own fitting room and seating area.  This is set up for three seats per area so for your comfort this would be the preferred amount of guests.

Can you order a specific dress from a Designer in for me to try if you do not have it in stock?

The Designers Maggie Sottero, Rebecca Ingram, Brighton Belle, Mark Lesley. Lillian West and Romantica of Devon offer a ‘sample service’ whereby you can pay a small fee to cover the insurance and postage to have a particular style sent to us if we do not already stock it. Not all dresses are available and a lead time of 2-3 weeks to book a dress is standard. Please telephone the shop for details.

How much deposit do I need to order my dress in new?

A 50% deposit is required to order a new dress, the balance is payable on it’s arrival. If you don’t have the full 50% you can set up an interest-free payment plan from as little as £60 a month.  Sale items need to be paid in full.

Do you have private changing rooms?

We only offer private changing rooms, we do not feel communal changing areas are appropriate for bridal-wear. Each of our changing rooms have private seating areas for three guests and you’ll be offered a drink (tea, coffee, wine or soft drink).  The changing rooms have two-way mirrors so you can see the back and front of a dress at the same time.

I’ve found my dream dress in your shop but worried about ordering the dress too soon as I still want to lose weight?

You can pay the deposit on a dress but delay the measuring if you feel you are going to change shape. We can work with you to measure you for the dress closer to your wedding date. Once you put your deposit down it guarantees the dress at the ticket price. If the price of the dress increases between the time you’ve paid your deposit and the time you come to be measured, we will not charge you the extra ticket price.

Can I change my mind or cancel  a dress once it’s on order?

Once a dress is on order with a Designer you cannot transfer, change your mind or receive a refund under any circumstance. The balance of the dress must be paid for in full upon arrival (Sale of Goods Act 1979).

What sizes are your sample dresses?

We stock sample dresses in sizes 8-30, with 60% of our stock in size 8-16 and 40% in size 18-30.

Do you specialise in any particular dresses?

We are famed for our large Maggie Sottero Collection as we’ve been stocking them for so many years and have a full and varied collection.  We’re proud to be the biggest stockist of Tea Length wedding dresses in the Region.

How do I pay for Sale Items – can they be ‘reserved’ while I make up my mind?

Sale items cannot be ‘reserved’. If you wish to purchase a Sale wedding dress it must be paid for in full and a refund cannot be given for a change of mind.

Do you have an in-house seamstresses?

We have both an in-house alterations service and a dressmaker with her own alteration studio based in Newmarket.  Alterations are an additional cost to the dress. Our dressmakers are creative and can help create bespoke changes to a dress such as making a jacket or adding straps. Ideally we ask for two months prior to the wedding date to start your alterations.

Our dressmakers will only alter dresses for Brides by Solo customers.

Will you resell my dress after I’ve worn it?

We do not resell dresses but do offer a cleaning from £120 if you wish us to restore your dress for you ready to sell privately.

Parking at the shop

We have a free customer car park at the rear of our shop.  On Wednesdays and Saturdays (our busiest days) we kindly ask each bride to limit cars to one per bridal party.

Why should I buy from Brides by Solo?

We’re one of the most established bridal boutiques in the Region, with over 34 years experience. This gives our brides the security we’re a solid, long-term company, and will not go out of business with your valued deposits.  We pride ourselves on our friendly yet professional customer service and will not be beaten on price. Please look at the Reviews on our Facebook Page to see what our current brides say about us!